if you have a broadband package that will include phone line so are you being charge by BT & SKY for your landline. 8 up, which is consistent with past results. Hi All I was wondering if someone could shed light on what could be going on here. Changed my broadband over from Sky to BT, sky worked fine. I did this on 30th of November and was given an activation date of. We waited but the broa. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. - we're still waiting to activate your broadband. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. BT broadband moving house over the phone. . Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. Thanks, Viki. If there are no lights, check the power cable is in firmly, and connected to the mains. Reset, change or get help with your login details. We moved into a new build and were meant to have fibre broadband provided by Vodafone as we used them the last 4 years. BT however has failed too, our landline is working but our broadband is not. . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras &. Go to solution. OR. 1. Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. Hi all, I have a new build property. Until today I paid for Sky ADSL2+ broadband for her. Pay only £1/month for the first three months of your broadband and TV package, then just £50. Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on. I hope the issue is resolved shortly. Bills & Packages. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. LouiseHere are some answers to help you. Welcome to BT’s official support community. Check services in your area, solve issues, track orders and get in touch - all from the app. Thanks for posting back @haggisbasherman. Connect to our 4G mobile network for browsing, streaming and downloading. BT Fibre broadband / BT activation date passed. 5m ethernet cable we’ll send out with your box. We’ve spent hours on the phone and ea. Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. BT are supposed to activate my home broadband on 15/06 . An activation fee of £20 is required, alongside a postage cost of £9. To check your mobile signal status, use the EE coverage and network checker. Xbox Game Pass Ultimate on BT 1. It is now the 22/03 and I still cant activate it. We don't no when you will be activated. View Deal. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Activation most likely Friday but you can check with the FTTP team. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. Today is 12th of September We are still without Internet. Hi all, I am posting here as my last resort. TNT Sports on Sky TV with BT broadband. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. ). I waited a few days and still not. Re: Broadband Activation Delayed - Latest. For the home; For business and public sector. Broadband service has been satisfactory since my connection on 17 Aug. . I work with the guys who manage the activation journey, so should be able to find what's going on tomorrow. g. . Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. He gives me a rout. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. You must activate your card within the period advised by the party who provided you with your card. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. I got confirmation from both BT and Sky that my phone line and broadband woul. If you've ever had BT in the past you maybe experiencing a problem with two accounts linked to one bt id. That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. BT. BT have already switched off my broadband. . Most of our contracts are 24 months, but we do have some that are 18. Then it was pushed to the 20th. Download the My BT app today to get more from your account and products and services. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. I emailed BT on 3/8 to which I received an auto response giving a ref number,which I replied to on 4/8 and have not heard anything from them since. BT outages reported in the last 24 hours. Openreach FTTP became available to order a month ago. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Fix a problem Fix broadband problems Broadband and wi-fi Improve your internet connection, whether it’s slow or you can’t connect. Month 4 from £32. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. 2020 but since then my broadband is still inactive. No upfront costs. So, reading other posts, I am not alone with my recent activation issues. I don’t have internet still. . Digital adapter problem. Home phone including Digital Voice; BT. There have been a number of recent posts about this, which are still unresolved. Give one of our guides in the helpdesk a call on 0330 1234 150 who'll be able to help you further with this. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. Signed up 2 weeks ago and activation was today. Business; Find a store Network Status Checker Mobile Mobile PhonesThe contractor, Openreach, which manages the broadband network on behalf of telecoms companies such as Sky, BT and TalkTalk, often faces capacity and wiring problems, or needs to get permission to. To check your mobile signal status, use the EE coverage and network checker. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. BT: Fibre 2 & phone. 16th December - Not c. I set the router up early in the morning and it was blue straight away and working. g. Transferred to technical team, and prompty cut off. I was recently told that fibre is now available in my area. Here's how to sign in on your BT TV device (e. 24 month contract. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). BT customer service phone numbers (broadband, mobile or phone line) problems. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. My activation date was the by midnight on the 21st but never happened. Re-installed McAfee and now I cannot activate the sofware. They have no clue about my order until I called them on 15/06. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. BT broadband and Sport from £1 a month for 3 months. So, reading other posts, I am not alone with my recent activation issues. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. Once completed, a member of the team will be happy to look into this for you. I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. The fact that your phone line was not working, was probably the reason for the delay. Hello I hope someone will be able to help or offer advice on how I can try and gain clarification or resolve the following issue. Feel your pain and even tho my service hasn't even started I'm getting second thoughts already. . Done all the recommended steps as they say the problem is. Every time I am told to. A master socket is the main socket for the phone line in your home, not an extension socket. About 35 down, 8 up, which is consistent with past results. Dialling the 08005874787 number some on here suggest. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. My Bills & Payments. Activation of Broadband confirmed, but no broadband service and told to wait three days. The engineer came and there was no issues raised however the activation did not occur. I was recently told that fibre is now available in my area. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Activation has not worked. A master socket is the main socket for the phone line in your home, not an extension socket. . Automatic compensation is available to customers of BT, EE, Hyperoptic, Plusnet, Sky, TalkTalk, Utility Warehouse, Vodafone, Zen Internet, and Virgin Media. . Its now the next morning an. . . An irritating new glitch has. Power light is red. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. On hold for more then an hour. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. Ensure that your BT Business Broadband service activation date has passed. There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. BT Activation issues; Options. “You can't watch TV at the moment as there is a connectivity problem”. Hi I moved to a new house with planned service activation for 30. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. . During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. Following moving to a new house, I signed up to BT broadband in June 2018 on the basis of receiving a £130 reward card. Learn about BT Sport, available with Broadband. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. Received notification that landline has switched but nothing on broadband. 20 Nov 2023 04:11 PM. . This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League, UEFA. In most cases we can switch on your broadband without you needing to be home. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. I've read complaints regarding BT broadband activation dating back to 2010, so it's. Fixes: 1,[email protected] I found that a new order was placed on 24th Feb, saying that the broadband would be acticated on 28th, and I could tell that the engineer must have been here. She has been with BT for landline for years (well over 30 years). Here's how to sign in on your BT TV device (e. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. Set it up and waited for it to be activated, all last night and this morning nothing but a flashing orange light. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. Get help with your BT broadband. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Ope. BT advised my broadband should have been activated on the 31st of May and that they would be in touch to let me know when everything was ready. Hello, Me and mother currently have not recieved internet for an entire month. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. i am very frustrated at the lack of consideration BT has had- i have been on the phone constantly about not having my broadband activated- continuous flannel- 2 weeks after it was supposed to be activated- i was given yesterday as the final date it would be activated(i have been given 3/4 dates prev. Had 4 people from Sky say the same response: "wow this is really unusual". Thanks for confirming the process you're following. Make a. I ordered BT fibre broadband to my new address on 5/7/23. Average speed* 67Mbps. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League,. . com and include your BT ID and BT account number in the email. BT Sport app. You’ll get our best-ever TV box. TalkTalk and BT line problems, no help from either. However, there is usually a £9. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. broadband activation has been delayed for 2 weeks. No upfront costs. Fibre broadband & phone. . If you haven’t got an account click the ‘Sign up’ button. Please follow the instructions provided in the private message that I've just sent to you. My activation date was Friday 28th (yesterday). My original order was cancelled for no reason. 1. . I was promised speeds between 10 and 17Mbps so still in spec and no complaint. Track my order >. We know you need your broadband and landline to stay connected. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. Ie the discovery+ activation link (which is in an email) taking the user directly to the My BT landing page, and the landing page not containing further info. To find out which speed is right for you, see our Cheap Broadband guide. Browse . Come the 20th both the phone line and broadband are not activated, I wait for bt to contact me as instructed via the BT website. It is common for some problems to be reported throughout the day. BT Broadband customers get at least two free licences and can. . We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. You should be able to contact BT via this page here: Contact BT | Call us or chat online | BT Help. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. But she decided to move to BT Fibre 1. The problem I have is that I cant activate my BT ID. Announcements. 15th December old BT broadband line disconnected. If you recently signed up for BT Broadband and can't connect, BT may not have activated your service yet. Nothing had arrived by Wednesday morning's post so I phoned and they said another SIM would be sent out. All our broadband hubs have the latest technology installed to give you the best possible connection. Re: Activation Date/BT already a nightmare. Set up your BT internet in 8 simple steps. Buy this deal See all BT deals. The service we agree to give you is the facility to make and receive phone calls or video calls using a suitable broadband connection in the United Kingdom. . Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Change the playing field, expect problems. Broadband light is off: There is no signal. Open discovery+ and choose Sign In. Then nothing. Call backs ar. New 24-month BT Broadband contract required. I called bt again and was promised it would be on by midnight on the 22nd. Announcements, Guides & Community Updates; The Lounge; BT. Shortly afterwards i received the reward card and it stated on there to await the activation code. Home phone including Digital Voice; BT. I've just got of the phone to customer support having been told that there was a 'problem. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. performance and network issues,. Open discovery+ and choose Sign In. Enter postcode to see availability. If not, select the Manage button for TV and Sport (if you see it). Check if there are any temporary issues that are affecting service near you. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. We moved from Sky to BT after they failed to. I recently moved home and they said it would take approximately 10 days for the address Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. . You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. Follow our simple step-by-step instructions to get your problem sorted. and manage your personal details and how you pay. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you. Great. Provided the commissioning test passes, you will be told that your service is now active. 5 days a. Hi community, I've been with BT for many years, I've got fiber broadband, i moved home and was giving today as my activation day anytime up to 23 30pm tonight, I'm only asking because i got a text message and email saying that it is now up and running and they will be turning off my temporary 4g mini hub in the next few. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. I spoke with an online help advisor who told me he had escalated the issue to the technical team and it would be fixed in 5 working days. Changed my broadband over from Sky to BT, sky worked fine. My 'live' date is tomorrow. They have no clue about my order until I called them on 15/06. problem! I ring BT at first they say openreach haven’t completed all there work which I explain they have, which they then confirm openreach have indeed done everything, i was then. The service starts on the day we activate your BT Total Broadband service. That’s why we’ve joined forces with EE to innovate and take on what’s next in the world of connectivity. With BT Service Status you can check your BT Broadband, Landline or TV is working. BT Help is the place to come for support with all your BT products and services. We were told we couldn't add TV services until the phone and broadband were activated. Back to Top. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. Options. With BT Service Status you can check your BT Broadband, Landline or TV is working. Flexible and affordable sim only deals with no contract. Hi there. Welcome to Hybrid Connect. I was watching a Twitch stream at the time it went down. Yesterday was my activation day and I waited in for the engineers. . . Was told the service will be activated on 5th August 2021 by an Engineer. I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. When I pressed the Activate button, after a few minutes the screen displayed a message saying this would take some time and to try later. Chat is available between 7am and 10:45pm, 7 days a week. I put it into a socket positioned. You must activate your card within the period advised by the party who provided you with your card. We moved from Sky to BT after they failed to activate our broadband. Close Broadband menu Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Manage Close Mobile menu Protect Protect Smart Home Insurance Smart Tech Close Protect menuNew Full Fibre’s something different. That is where your problem started. Find out what the lights mean on your BT Business hub. Re: Activating TNT sports on BT. BT Sport on TV, Online player or App. . It means we can do a better job for you and the nation, both now and in the future. I know Sky was connected in the house previously. It's time. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. They have no clue about my order until I called them on 15/06. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Select your model and use our easy-to-follow guide to get all the answers you need. Activation has not worked. . . BT Fibre broadband / No internet on activation day. Get 3 months free broadband. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. 86Δ a month. Broadband service has been satisfactory since my connection on 17 Aug. PlusNet broadband - problems getting connected. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. . BT have been no help at all just saying this is a problem with openreach. 24 month contract. I am currently in the process of switching from BT to Sky. I got confirmation from both BT and Sky that my phone line and broadband woul. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Our broadband has been cut offActivation has not worked. I have been with BT for less than 1 month. My engineer visit and activation date was scheduled for 26/7/23. And, as a housewarming gift, we'll give you a month of free. Checkout now. My broadband and phone was supposed to activate 4th April. I am currently in the process of switching from BT to Sky. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. Your options. Switched from BT to Plusnet, activation day today 19th May. The box is around 13cm x 11cm x 2. 3. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. Just signed up to Infinity coming over from Sky regular Broadband. The smart hub arrived on the 17th or 18th of July and we got an email saying our broadband would be activated on the 19th July by midnight. Again, that never happened. You should be able to. . , that beats the 1mb we currently get. 86Δ a month. Openreach are short of staff this time of the year, with people on leave. Have there been situations where BT have provided 'new' customers with a 4g hub while waiting for the delayed FTTP installation problems to be resolved, or is this only available to Halo customers? Another expensive option under consideration is to keep the Sky FTTC and phone line, and order BT Full Fibre and Digital Voice with a new telephone. I thought it’s a straightforward transfer. Re: Switching from Sky to BT - issues that I wasn't aware of. However, it's. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. 99 delivery charge for your BT router. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. The sales person said he will make the new order. . You may have created a BT ID if you placed your order. Enter postcode to see availability. He gives me a rout. If your BT broadband home network is playing up, you're not alone. That's not happen. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. Step 1. . Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. However, sometimes these. For the last 3 hours been trying to contact vodafone through phone and live chat. Repair is delayed after your broadband or landline stops working. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. The adviso. I was given an activation date of 20/01/2014. Activation Day - Still no internet or dial tone. You can easily connect the hub yourself. 99 per month for months4-24 24 month contract. But BT keep telling me there is a fault externally (Openreach)that need to fix and delay my activation (supposed be on 30Mar), in 48hrs/end of this. Its no use phoning as I am just pass from dept. Nothing happened. On your activation date we’ll connect you anytime up to midnight and send you a text to let you know. My activation date for Infinity 1 was Monday of this week. Sounds very odd, e. If this isn't the case the first thing to try is restarting your hub. . Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. Annual price changes and terms apply. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. I was swapping from Talk Talk who provided flawless (but slow - non fibre) internet right up to activation date. . Signed up 2 weeks ago and activa. At around 11am the internet went off (solid orange light) assumed this was normal and would be back on before midnight.